Customer Service

About Us

getmesmileys.com is one of the Adidas athletic footwear online retails that offers the newest, the cheapest adidas sneakers. we have stable suppliers, and reach along-term cooperative relations, so they can always supply us the products at the lowest price. In the meantime, we can guarance the excellent after-sale service, if the new shoes have any problem, we can help solver, but seldom there is a problem on new shoes, since 2008, we have developed one of the biggest adidas trainers store, and we are popular for our the best shoes.

Shipping Information

We guarantee all the items will be arranged to transfer to the Shipping company within 2 days as long as the payment are confirmed to be received. EMS tracking numbers will be sent to the customer by email, when the order is shipped.

In addition, the following facts may delay the delivery:
1. large amount or variety of your orders
2. You request to change the number or category of your order before shipping
3. Holidays

In case of the above situation may lead to delayed shipment, Our customer service will inform you by email in advance, explain and ask for your suggests.

What to do if out of stock?
In this case we will contact you as soon as possible, you may choose what to do from the following suggests:
1. If the goods will arrive in a week, you may choose to wait for the goods.
2. If the goods will take long time to arrive, you may choose to change the goods.
3. You may reselect the same price product.
4. You may give your idea and discuss with our worker.

100% customs clearance guarantee
Some of our customers may query about the customs clearance. You don't need to worry about that, We have long experience on export, we can let our goods pass the customers. We guarantee that the items will be sent to you safely. We are confident of this, in the event that a shipment is seized we will reship at our own expense.

Return Policy

Please read this policy carefully if you need to return your order. This is our Detailed Standard Return Policy. Unless another return policy is indicated, Products sold by our are covered by this Standard Return Policy. Products with specific refund and return policies and deadlines must be returned within the time periods specified for each item.

We will gladly accept the return or exchange in any cases of below:
1 - Product Defects
2 - Delivery mistake

You can choose:
1- Return for refund: 10 days money back
2- Return for exchange: 30 days exchange

Return Process

1. The customer must contact us by email to get our confirmation and then we will send you all instructions, address and return authorization number for the item to be sent back to us.
2. Once you receive the confirmation email, please ship us your order. Return for refund item must be post-marked no later than 30 business days and return for exchange must be no later than 24 business days from the day you received it .

Return Specification

Please E-mail all returns request back. Please choose "Returns" as a subject. In the message you need to state:
* Your order number
* Item(s) you want to return
* The reason you want to make a return
* Tracking numbers after your product has been sent out

Payment Information

We are happy to accept the following forms of payment: Visa,MasterCard and JCB Card.
We are unable to accept the following forms of payment: Discover, American Express, PayPal and Prepaid Debit Cards.
Any attempt to use an unacceptable form of payment may result in an authorization to that card without a valid order. If this occurs, please allow up to 12 business days for the authorization to be removed from your card.